Device details
The type of device, its manufacturer and model, and the operating system version if you know it.
Contacts
Contact information
Enquiries about IT support, diagnostics and technology guidance are handled by email. The details below are shown as plain text.
Company contact details
- Company
- PHONE CARE HUB LTD
- [email protected]
- Website
- smartphonerepairhub.com
These details are displayed as text only. There is no contact form on this website.
Writing to us
What to include in your email
A clear description shortens the diagnostic stage considerably.
The symptom
What happens, what you expected to happen, and the exact wording of any error message displayed on screen.
Timing and context
When the problem started and whether it followed an update, a new installation, a repair or a change of network.
Frequency
Whether the issue occurs constantly, only under specific conditions, or at unpredictable intervals.
Steps already taken
Anything you have already tried, such as restarting, reinstalling an application or resetting network settings.
Screenshots
Images of error screens are helpful, provided they do not contain private information you would rather not share.
Please do not send sensitive information
Do not include passwords, PIN codes, recovery phrases, one-time verification codes, full payment card numbers or banking details in an email. This information is not required to describe a technical problem, and email is not a suitable channel for transmitting it. If credentials are needed at a later stage of technical work, they should be handled directly by the device owner.